No Extra Charge After Hours
Mr Emergency Heating and Cooling Melbourne’s ‘same rates 24 hours, 7 days a week’ states that we do not add extra charges for after hours work. This includes weekends, public holidays and outside standard business hours. The customer pays the same rates for the same work, no matter the time of day, or day of the year.
The ‘subject to availability’ clause in this instance refers to circumstances where we have no technicians available in the area at the requested time and are therefore unable to get a technician out to the client.
Service Within 30 Minutes*
Whenever possible, or requested by the client, we aim to get our technician to the client within 30 minutes* of their call.
The ‘subject to availability’ clause in this instance refers to circumstances where our technicians are located at other jobs and are not able to make it to the client within the 30 minute time frame.
If you have any questions at all relating to either of these clauses, please feel free to contact us on 0418 369 644 and ask one of our friendly team members.